Hannah Hamlin ’19 (Pittsburgh, Pennsylvania) interned this summer in the innovation center at the University of Pittsburgh Medical Center (UPMC) Magee-Women’s Hospital, where she shadowed patients, created reports and edited patient education materials, among other projects related to her career interests in the healthcare field.
The Innovation Center and Orthopaedic Program at Magee-Womens Hospital of UPMC has been recognized for its ongoing efforts to promote patient- and family-centered care (PFCC). The center provides consultation to health care professionals to assist with a variety of process improvements in support of PFCC. The initiative aims to provide solutions that improve the quality of care delivered, safety, efficiencies and patient experiences while critically examining the whole process from the patient’s and family’s perspective.
Throughout the summer, Hamlin had the opportunity to work with a number of individuals, including senior hospital administrators, physicians, fellows, residents, nurses, technicians, access leads and patients.
Hamlin said she was interested in this internship because she is currently applying to physician assistant programs, and she wanted to have experience with a healthcare job that would better prepare her for her future.
“In this job, I got to see what makes someone a good provider, as well as have a better understanding of the healthcare system and what goes into a patient’s care experience,” she explained.
Hamlin credits the writing skills she’s developed during her time at Centre with helping her create shadow reports for hospital departments.
“These same skills gave me the opportunity to undertake a project of my own within the innovation center, such as developing and designing new patient education materials for the Bone and Joint Center of Magee-Women’s Hospital,” she said. “A lot of our work is collaboration with other departments within the UPMC system.
“The interpersonal and leadership skills that I have developed from working with other students, specifically in my sorority, has allowed me to help facilitate meetings with senior hospital staff, physicians, fellows, residents, nurses, technicians and access leads, as well as network and build relationships with these people.”
Hamlin said this internship experience has opened doors and opportunities that she didn’t know existed in healthcare.
“It has been an amazing experience, where I have been able to learn and grow in my knowledge of what a great patient care experience is,” she concluded.
by Kerry Steinhofer
September 3, 2018